Privacy Policy

  1. Introduction

    Welcome to XION!

    This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post a notice in your account admin. If you continue to use XION after these changes are posted, you agree to the revised policy.

    By signing up for any of the products or services offered by XION (together, the “Services”), or dealing with a merchant using XION’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the XION Terms of Service. This Privacy Policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to in this Privacy Policy as “you” or “your”) and XION Retail, Inc. If we add any new features or tools to our Services, they will also be subject to this policy.

    When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.

    We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information. We will always ask for your consent before using your Personal Information for a purpose other than those described in this Privacy Policy.

  2. Information from merchants

    What information do we collect from merchants and why?

    • We collect your name, company name, address, email address, phone number(s) and credit card details.
      • We need this information to provide you with our Services; for example, to confirm your identity, contact you, and invoice you.
    • We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
      • We need this information to give you access to and improve our Services.
    • Upon completing the XION Plan Sign-up / Merchant Setup we will create a ProPay submerchant account on your behalf. During that process we collect personal and business information including your business name, DBA, business address, business type, EIN, date of birth, Social Security Number, phone number, and email.
      • We need this information to create a ProPay submerchant account for you and to provide you with ProPay services. Upon creating a ProPay submerchant account you agree to ProPay’s submerchant terms and conditions.
    • We collect Personal Information about your customers that you share with us or that customers provide while shopping or during checkout.
      • We use this information to provide you with our Services and so that you can process orders and better serve your customers.
    • We will also use Personal Information in other cases where you have given us your express permission.

    When do we collect this information?

    • We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
  3. Information from our merchants’ customers

    What information do we collect and why?

    • We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address and device data.
      • We need this information to provide merchants with our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.

    When do we collect this information?

    • Information is collected when a merchant’s customer uses or accesses our Services, such as when a customer visits our website, places an order or signs up for an account.
  4. Information from XION website visitors and support users

    What information do we collect and why?

    • From XION website visitors, we collect information about the device and browser you use, your network connection and your IP address. We may also receive Personal Information when you purchase tickets or make other requests to XION via any of our websites. We use this information to service your account, enhance our Services, and answer any questions you may have.

    When do we collect this information?

    • We collect this information when you visit XION-hosted webpages or engage with us either by email, web form, instant message, phone, or post content on our websites (including forums & blogs). We also collect any additional information that you might provide to us.
  5. What do we do with your Personal Information when you terminate your relationship with us?
    • We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
    • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
  6. What we don’t do with your Personal Information
    • We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.
    • We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, XION may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.
  7. How do we keep your Personal Information secure?
    • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
    • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
  8. Control and access to your Personal Information

    You retain all rights to your Personal Information and can access it anytime. In addition, XION takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly. If you have any questions about your Personal Information or this policy, please contact us at:

    support@xion.store 206-683-4583